Shipping policy

Where we ship
We currently ship within the United States. If you'd like to order from outside this area, email us at info@popdopen.com and we'll let you know if we can help.

Processing time
Orders are processed within 3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.

Shipping rates & delivery times

• Delivery estimates are provided by the carrier and aren't guaranteed. Once a package leaves our hands, transit times are in the carrier's control.

Subscriptions
Subscription orders ship automatically on your renewal date and include free shipping. You can skip, pause, or cancel anytime before your next billing date through your account.

Order tracking
Once your order ships, you'll get a tracking number by email. Please allow 48 hours for tracking to update after you receive it.

Lost, delayed, or damaged packages
If your tracking shows delivered but you didn't receive your order, or if your package arrives damaged, contact us at info@popdopen.com within 14 days and we'll help make it right — see our Refund Policy for details. We're not responsible for delays caused by the carrier, weather, or incorrect shipping information provided at checkout.

Wrong or incomplete addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders sent to an incorrectly entered address, though we'll always do our best to help.

Questions?
Email us anytime at info@popdopen.com — two real people read every message, and we'll take care of you.