Refund policy

Because Popdopen products are consumable food items, we're unable to accept returns of opened or unopened products once they've been delivered, for health and safety reasons. However, your satisfaction matters to us, and we stand behind every order.

Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us at info@popdopen.com within 14 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a refund— your choice.

Missing or lost packages
If your order is marked delivered but you didn't receive it, or it's lost in transit, reach out within 14 days and we'll help track it down or replace it.

Subscriptions
You can skip, pause, or cancel your subscription anytime before your next billing date through your account. Orders already processed or shipped can't be refunded, but you won't be charged for future orders once you cancel.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear.

Questions?
Email us anytime at info@popdopen.com — real people read every message, and we'll take care of you.